BUSINESS POLICY
1. General return policy
- We accept returns of unused, unopened products within 14 days of your order date.
- To qualify the item must be in its original packaging and in the same condition as received.
- Returns are accepted only within South Africa.
- A receipt or proof of purchase is required.
- Most items are eligible unless listed under Non-Returnable Items.
- Once we receive and inspect your return, we will issue a refund or store credit. Processing typically takes 1–2 weeks.
2. Non-returnable items
- Consumables such as edibles if the seal has been broken.
- Sale or discounted items.
- Items clearly marked as non-returnable on the product page.
3. Refunds
- Approved refunds are issued to the original payment method or as store credit if you prefer.
- You will receive an email confirmation when your return is approved and when the refund has been issued.
4. Exchanges
- We do offer direct exchanges.
- To get a different item, return the unused product for a refund or store credit, then place a new order for your preferred item.
5. Return process
- Email us at 224clubhous@gmail.com with your order number, a short reason for the return, and photos if applicable.
- Our team will review your request and send return instructions.
- Send the item only after receiving approval and instructions.
- Once received and inspected, we will process your refund or issue store credit.
6. Return shipping
- Customers are responsible for return shipping costs unless the item is damaged or incorrect.
- Use a trackable, insured courier to avoid lost or damaged returns.
- We cannot issue a refund until we receive and inspect the returned product.
7. Damaged or incorrect items
- Contact us within 48 hours of delivery at 224clubhous@gmail.com with your order number and clear photos of the damage or incorrect item.
- Tell us whether you prefer a replacement or a full refund.
- We will resolve the issue promptly.
8. Our promise to you
- We will process valid returns fairly and communicate clearly at every step.
- If you have questions or need help, contact us at 224clubhous@gmail.com
